Welcome to Auto Dealer Focus!

Dealership Improvement Specialists

GOAL: Improve overall business climate and profitability


  • Flexible services tailored to individual dealership needs
  • Hands-on experience in dealerships
  • In depth understanding of unique dealership dynamics
  • Work with dealership teams to advise on processes for customer stifaction, retention, owner and employee loyalty, and increased retailer business
  • Offer SSI, CSI and Fixed Right the First Time assessments for targeted improvments

 



TRAINING & CONSULTING SERVICES

 

  • Customized consulting and training programs for all departments
  • Foster accountability and provide coaching and ongoing monitoring
  • Front-line employee training to maximize opportunities
  • Successful individualized training plans and one-on-one coaching approach
  • Telephone skills training
  • Virtual training options available
  • DiSC Communication assessments and coaching for individuals and companies

 

 


 

 

CERTIFICATION REVIEWS & AUDITS

Need someone to prepare your documents for a certification review? We can do it! Your personnel can be involved as much (or as little) as you wish. 

Having a warranty audit? Are the proper policies and procedures are being followed? Let us perform a pre-audit inspection of your warranty claims and supporting documents.

Experience You Can Trust

Auto Dealer Focus offers more than 25 years of wholesale and retail automotive experience. Our specialties include various domestic and import Automotive Certification programs and Customer Satisfaction initiatives including: Volvo, Acura, Honda,Hyundai, Ford, Mazda, GMC, Chrysler, Cadillac, Lincoln, Subaru, Chevrolet, Toyota, Dodge, Jeep, Kia, Volkswagen, and General Motors.  (Prior  manufacturer  experience includes Saab, Mercury, Saturn, Oldsmobile and Pontiac)