Allow us to conduct a comparison of your current documents, records and practices to the standards or requirements of your manufacturer. Reviewing your reports, analyzing your ROs, touring your facility and interviewing your personnel, allows us to identify areas of opportunity within your dealership.
We're in the same business as you - why not use our experience to make your operation better?
SSI and CSI scores are of the utmost importance to manufacturers, dealers and customers. In today's competitive market, it is more important than ever to establish a loyal customer base...and keep it! Satisfied, loyal customers provide repeat business and future profits.
Allow Linda Hansen to be a part of YOUR team and take your business to the next level. Linda might be an outside consultant but she's certainly not an outsider!
* Improve Internal Communications
* Streamline Your Processes
* Eliminate Unnecessary Costs
* Increase Customer Loyalty, Increase Profits
* Consistent Training Tools for New Hires
* Employee and/or Customer Focus Groups
* Customer Follow-Up Programs
* Facility Reviews - Yours and the competition
* Service Selling Skills Training and One-on-One Coaching
* Telephone Handling Skills - For all departments
Contact Linda Graham Hansen today at 513-284-6453 or via email at Lhansen@autodealerfocus.com. We look forward to hearing from you soon!